OpenAI turns ChatGPT into a business directory with AI agents that handle customer questions
OpenAI is opening up ChatGPT as a business platform: through a new Business Hub, companies can claim their profile, add product data, and track how users interact with them. "Business Agents" let eligible US e-commerce providers talk to customers directly inside ChatGPT. The article OpenAI turns ChatGPT into a business directory with AI agents that handle customer questions appeared first on The Decoder .
OpenAI turns ChatGPT into a business directory with AI agents that handle customer questions
OpenAI is launching a beta feature called "Businesses in ChatGPT" that could compete with Google's "MyBusiness." Companies can register and manage their business through a Business Hub, update their information, add product feeds with prices and availability, and track how often they're mentioned in conversations or how many clicks their website gets. Eligible US e-commerce and online service providers can also create "Business Agents," AI agents that answer customer questions in ChatGPT, help with product comparisons, and can serve as targets for ChatGPT ads. Shopify merchants can connect their store directly.
OpenAI says user conversations aren't shared with businesses. ChatGPT currently reaches 1.2 billion users per week, according to OpenAI, and the company plans to expand the offering to more markets and industries over time.
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