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Alexa can now manage your Amazon billing complaints, subscription changes, and more

Oct 29, 2026 — 11:51 AM ET

- Amazon’s Alexa for Shopping can now handle over 100 shopping-related tasks through simple conversations.

- You can manage subscriptions, create shopping lists, track refunds, update delivery instructions, and check Prime benefits.

- All US Amazon customers can access the new features in the Shopping app and on the desktop website.

Shopping on Amazon is easy when you know what you want. But what about everything that comes afterward? Maybe you need to skip a subscription delivery, check on a refund that’s taking longer than expected, or change where a package should be left.

These aren’t complicated tasks, but finding the right option in Amazon’s app can sometimes be a hassle. Thankfully, Amazon is making things easier with a major update to its AI shopping assistant.

Amazon introduced Alexa for Shopping earlier this year, and it’s now expanding what the assistant can do. Alexa can now handle more than 100 different shopping-related tasks through simple conversations. So you can tell it what you need instead of navigating yourself.

For instance, if you regularly order household essentials through Amazon’s Subscribe & Save service but don’t need your next delivery, you can ask Alexa to skip it. You can also pause subscriptions or change how frequently products arrive. Similarly, if you’re putting together a birthday wish list, Alexa can create lists, add products, and help you keep track of what’s still needed.

The assistant can also help with some of the less exciting parts of online shopping. You can ask about an unfamiliar charge, check your gift card balance, or find out where your refund is. That means Alexa can now handle the shopping chores you’d otherwise have to sort out yourself, saving you a lot of time.

This is available to all Amazon customers in the US. To try it, open the Amazon app and tap the Alexa icon, or access Alexa for Shopping from the top of Amazon’s desktop website.